jilidb Privacy Policy

1. Introduction and Scope of Policy

jilidb is a trusted online gaming platform in Bangladesh. We take your privacy seriously and are committed to protecting your personal information. This privacy policy explains what information is collected when you use jilidb's website and mobile platform, how that information is used, and what steps we take to protect your data.

This policy applies to all jilidb services — including slots, live casino, cricket betting, and other gaming services. If you have any questions about this privacy policy, please contact our support team.

2. Information We Collect

jilidb collects only the information that is necessary to provide our services, ensure security, and fulfil legal obligations. We may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or other identity verification documents (as part of the KYC process)

2.2 Financial Information

• Necessary information related to bKash, Nagad, Rocket, or Upay accounts (for transaction processing)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Usage Information

• Login time, session duration, and activity logs
• Gaming history and betting records
• IP address and device information
• Technical information about browser type and operating system

2.4 Cookie and Tracking Information

Our platform uses cookies and similar technologies to improve your experience. Cookies help remember your preferences, maintain security, and analyse platform performance. You can disable cookies from your browser settings if you wish, but some services may not work properly as a result.

3. Purpose of Data Use

jilidb uses the information collected from you for the following purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Providing gaming services, bonuses, and promotions.
• Financial Transactions: Processing deposits and withdrawals and maintaining transaction records.
• Security: Preventing fraud, money laundering, and other illegal activities.
• Age Verification: Ensuring that only persons aged 21 or above are using the service.
• Support: Resolving your issues and providing customer service.
• Improvement: Enhancing platform services and user experience.
• Communication: Providing important updates and information related to services.
• Legal Compliance: Adhering to applicable laws and regulations.

4. Data Sharing and Third Parties

jilidb never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These service providers follow their own privacy policies.

4.2 Technology and Software Partners

Game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) may use the minimum information necessary to operate their games.

4.3 Legal Obligations

Information may be disclosed to fulfil court orders, lawful requests from investigative authorities, or other legal obligations. In such cases, we will only provide information that is legally required.

4.4 Business Changes

In the event of any merger, acquisition, or sale of assets, user information may be transferred. If such a change occurs, we will notify you in advance.

5. Data Protection and Security Measures

jilidb uses industry-standard security technology to protect your information. Our security infrastructure includes:

In the event of a data security breach, we will notify affected users as quickly as possible and take necessary remedial action.

6. Your Rights

As a user of jilidb, you have the following rights over your own personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request correction of your information if it is inaccurate or incomplete.
• Right to Erasure: You can request deletion of your information beyond what is required by legal obligation.
• Right to Restrict Processing: In certain circumstances, you can request that processing of your information be limited.
• Right to Object: You can object to the use of your information for a particular purpose.
• Right to Data Portability: You can request to receive your information in a common format.

To exercise these rights, contact our support team via live chat or email us at [email protected]. We will act on your request as quickly as possible after receiving it.

7. Data Retention Period

jilidb retains your information only for as long as necessary. Retention periods vary for different types of information:

• Active account data: For as long as the account remains active.
• Transaction records: For the applicable period as required by law.
• After account closure: Information required to meet legal and regulatory obligations will be kept for the specified period.
• Cookies: Session cookies are deleted when the browser is closed; persistent cookies are deleted after a set time limit.

Once the retention period has ended, that information is securely deleted or anonymised so that it is no longer personally identifiable.

8. Privacy of Minors

jilidb strictly provides services only to persons aged 21 or above. We do not knowingly collect information from any minor. Age is verified at registration, and if any user is identified as being under 21, their account is immediately closed and the associated information is deleted.

If you believe a minor has registered on jilidb, please contact us.

9. Cookie Policy

Our platform uses various types of cookies:

9.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used for tasks such as maintaining login sessions, security tokens, and remembering your preferences. These cookies cannot be disabled.

9.2 Analytical Cookies

These cookies help us understand how users are using the platform. The information collected is completely anonymous and is analysed only as aggregate statistics.

9.3 Functional Cookies

These cookies are used to remember your language preference, interface settings, and other personalised preferences.

You can manage cookies at any time from your browser settings. However, disabling essential cookies may cause some platform services to not work properly.

10. Responsible Gaming and Data Protection

jilidb takes its responsible gaming policy seriously. Information about your gaming activity may be used solely for the purpose of ensuring your safety and wellbeing. For example, if a problematic pattern is observed in a user's gaming behaviour, we may proactively offer assistance.

To learn more about responsible gaming, read our Responsible Gaming page.

11. Policy Changes and Updates

jilidb may update this privacy policy from time to time. If there are any significant changes, we will:

• Post a notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continuing to use the platform after changes have been made will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

We will try to respond to your request as quickly as possible after receiving it. Protecting your privacy is one of our top priorities.